Appeals section recieves appeals and reviews as per section 12(1) and section 13 of the OGRA ordinance 2002, which are filled by the consumers and license against the decisions of the designated officers and the Authority respectively, passed in cases of billing, gas pilferage, provision of gas connection and other miscellaneous matters. Appeals section also recieves appeals/reviews of LPG, CNG, Oil enforcement cases etc. pertaining to imposition of fines and penalities. These cases are accordingly processed and placed before the Authority for hearing. Appeals section records the hearings proceedings and decisions are prepared as per the directions of the Authority. After approval of the Authority, the decisions are issued to the concerned parties.